Job Description
Join our award-winning luxury hotel in the heart of Seattle! We're seeking a charismatic Hotel Receptionist to create unforgettable experiences for our international guests. At Grand Pacific Hotel, you'll be the first point of contact for travelers seeking Pacific Northwest adventures. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown location steps from Pike Place Market.
Why Join Us?
- Industry-leading training program
- Employee discounts on hotel stays and dining
- Health, dental, and vision insurance
- 401(k) with company match
- Opportunities for career advancement
Responsibilities
- Check in/out guests efficiently while maintaining a warm, professional demeanor
- Manage room assignments and maximize occupancy rates
- Handle guest inquiries via phone, email, and in-person with multilingual support
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate PMS systems (Opera Experience preferred)
- Upsell hotel amenities and local experiences to enhance guest satisfaction
Qualifications
- Minimum 2 years hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (Opera, Cloudbeds)
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Washington State Food Handler's Card
- Basic knowledge of Seattle attractions and transportation
- Fluency in English; Spanish or Mandarin preferred
- Ability to stand for extended periods and lift up to 25 lbs