Job Description
Join our award-winning team at Grand Plaza Hotel, Fresno's premier luxury destination! We're seeking a charismatic Hotel Receptionist to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, handling reservations, and resolving inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Process reservations and modifications while maintaining accuracy
- Address guest inquiries and resolve issues promptly
- Coordinate with housekeeping and maintenance teams
- Process payments and manage cash handling procedures
- Assist with concierge services and local recommendations
Qualifications
- 1+ years hotel reception or front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid California driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Fresno attractions and services