Job Description
Join the vibrant hospitality team at Grand Horizon Hotels in Phoenix, AZ! We're seeking a dynamic Hotel Receptionist to deliver exceptional guest experiences at our downtown location. This immediate opening offers a chance to work in a fast-paced luxury environment while growing your career in hospitality. Enjoy competitive pay, comprehensive benefits, and a supportive team culture. Apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for room readiness
- Process payments and maintain accurate financial records
- Act as the primary point of contact for guest requests
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in a high-pressure environment
- Basic knowledge of Phoenix attractions and transportation
- Flexible availability including nights/weekends
- Valid Arizona driver's license preferred