Job Description
Join our award-winning team at Grand Plaza Hotel Indianapolis as a Hotel Receptionist! We're seeking a dynamic hospitality professional to deliver exceptional guest experiences at our downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in a luxury hotel environment. If you thrive in fast-paced settings and possess outstanding communication skills, apply today to become the first point of contact for our valued guests.
Responsibilities
- Manage check-in/check-out processes with speed and accuracy
- Handle guest inquiries and resolve concerns promptly
- Operate property management software (Opera PMS)
- Process payments and manage cash transactions
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain detailed reservation records
Qualifications
- Previous hotel reception or front desk experience required
- Proficiency in PMS systems (Opera preferred)
- Exceptional customer service skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Valid Indiana driver's license and clean driving record
- Availability to work nights, weekends, and holidays