Job Description
Join our iconic luxury hotel in the heart of Washington DC as a Hotel Receptionist. We're seeking a charismatic professional to deliver exceptional guest experiences at our AAA Four-Diamond property. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the nation's capital. Immediate openings available for passionate hospitality professionals.
Responsibilities
- Manage front desk operations including check-ins/out with precision and warmth
- Handle guest inquiries and resolve issues with exceptional service standards
- Process reservations and maintain accurate guest records
- Coordinate with housekeeping, valet, and concierge teams
- Process payments and manage cash handling procedures
- Operate property management systems (Opera/PMS)
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year luxury hotel front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency in PMS systems (Opera preferred)
- Valid DC hospitality license or ability to obtain
- Ability to work flexible shifts including nights/weekends
- Professional appearance and polished demeanor
- Strong attention to detail and multitasking ability
- Knowledge of DC area attractions and transportation