Job Description
Join our award-winning hospitality team at the heart of Nashville's vibrant downtown! The Grand Nashville Hotel is seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences at our luxury property. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. We offer competitive compensation, comprehensive benefits, and a supportive work environment for career growth. If you thrive in fast-paced settings and possess a passion for hospitality, apply today to start your journey with us!
Responsibilities
- Manage guest check-in/check-out processes efficiently using Opera PMS
- Handle reservation modifications, cancellations, and room assignments
- Respond to guest inquiries via phone, email, and in-person with solutions
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments for guest requests
- Upsell hotel amenities and services to enhance guest experience
- Monitor occupancy levels and adjust front desk operations accordingly
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure environments
- Strong attention to detail and organizational abilities
- Flexible availability including nights, weekends, and holidays
- TN Food Handler certification or willingness to obtain