Job Description
Join our award-winning team at Grand Plaza Hotel, Kansas City's premier luxury destination! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences. As the first point of contact, you'll embody our commitment to excellence while managing front desk operations with precision and warmth. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of downtown KC. Immediate start available for the right candidate!
Responsibilities
- Manage check-in/check-out procedures with efficiency and accuracy
- Handle guest inquiries via phone, email, and in-person with exceptional service
- Process reservations, modifications, and payment transactions
- Coordinate with housekeeping, maintenance, and valet services
- Maintain detailed guest records and confidential information
- Upsell hotel amenities and local attractions
- Resolve guest concerns promptly and professionally
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent required
- Basic knowledge of Kansas City area preferred