Job Description
Join our award-winning team at Grand Mountain Resort, where luxury meets mountain charm! We're seeking a passionate Hotel Receptionist to deliver exceptional guest experiences in the heart of Colorado Springs. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a vibrant work environment. If you thrive in fast-paced settings and possess stellar communication skills, apply today to start your hospitality career with us!
Responsibilities
- Check in/out guests efficiently while maintaining warm, professional demeanor
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries and resolve issues promptly with solution-oriented approach
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Execute upselling strategies for room upgrades and amenities
- Maintain meticulous records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment while maintaining composure
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Colorado Springs attractions and local area
- Valid driver's license required