Job Description
Join our award-winning beachfront resort and become the first smile our guests see! Seaside Sands Resort is seeking a passionate Hotel Receptionist to deliver exceptional guest experiences in Virginia Beach's premier coastal destination. This immediate-hire role offers competitive pay, career growth opportunities, and a vibrant team environment where your hospitality skills shine.
As the face of our luxury property, you'll handle check-ins/out, manage reservations, and resolve guest inquiries with professionalism and warmth. We provide comprehensive training and a supportive atmosphere for career-minded professionals. If you thrive in fast-paced settings and take pride in creating memorable stays, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes using resort management systems
- Handle reservation inquiries, modifications, and confirmations with accuracy
- Resolve guest concerns promptly and coordinate with housekeeping/management teams
- Process payments and maintain secure financial transaction records
- Provide local recommendations and assist with guest requests (transportation, dining)
- Monitor room availability and optimize occupancy through strategic upselling
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Basic knowledge of tourism attractions in Virginia Beach
- Flexible schedule availability including nights/weekends/holidays
- High school diploma or equivalent required