Job Description
Join our award-winning luxury hotel in the heart of Miami Beach! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences. This is an immediate opportunity to work in a dynamic hospitality environment with competitive benefits and career growth.
Our ideal candidate thrives in fast-paced settings and possesses a passion for creating memorable stays. Enjoy flexible scheduling, comprehensive training, and a vibrant team culture in one of Miami's premier locations.
Responsibilities
- Check-in/check-out guests using PMS systems with 100% accuracy
- Manage reservation inquiries and room assignments efficiently
- Handle guest requests and resolve concerns with professionalism
- Process payments and maintain financial records
- Coordinate with housekeeping and maintenance teams
- Uphold strict security protocols for guest safety
- Execute upselling opportunities for hotel services
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency in Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid Florida driver's license (if required for duties)
- Fluency in English and Spanish (bilingual preferred)
- Flexible availability including nights/weekends/holidays