Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Manhattan! We're seeking a charismatic Hotel Receptionist to deliver exceptional guest experiences from our stunning lobby. This immediate opening offers competitive compensation, benefits, and career growth in one of NYC's most iconic hotels. If you thrive in fast-paced environments and have a passion for hospitality, apply today!
Responsibilities
- Provide exceptional front desk service including check-in/check-out procedures
- Manage reservations and optimize room allocations for maximum occupancy
- Handle guest inquiries with professionalism and local expertise
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through attentive guest interactions
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency in PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid US work authorization and reliable transportation
- Flexible availability including nights/weekends/holidays