Job Description
Join our dynamic team at Grand Plaza Hotel in Albuquerque, NM as a Hotel Receptionist! We're seeking an enthusiastic professional to deliver exceptional guest experiences at our front desk. This immediate hire opportunity offers competitive pay, comprehensive benefits, and a chance to grow in the hospitality industry. If you're passionate about customer service and thrive in fast-paced environments, we want to meet you!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel services and amenities to guests
- Uphold cleanliness and security standards at the front desk
Qualifications
- High school diploma or equivalent required
- 1+ years hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, Fidelio)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexible schedule availability (nights, weekends, holidays)
- Positive attitude and problem-solving mindset