Job Description
Join our award-winning hospitality team at The Grand Fort Worth Hotel! We're seeking a charismatic Hotel Receptionist to create unforgettable guest experiences in the heart of Fort Worth's vibrant downtown. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within our luxury property. If you thrive in fast-paced environments and possess exceptional interpersonal skills, we want to meet you!
Responsibilities
- Deliver exceptional guest service through personalized check-in/check-out experiences
- Manage reservation systems, room assignments, and occupancy tracking
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash drawer, and reconcile daily transactions
- Coordinate with housekeeping, maintenance, and F&B departments
- Maintain accurate guest records and confidential information
- Uphold brand standards through consistent service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in PMS systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Fort Worth attractions and services
- High school diploma or equivalent required