Job Description
Welcome to Sunny Sands Hotel & Resort, a vibrant gem located in the heart of Miami. We are currently seeking a friendly and outgoing Hotel Receptionist to join our dynamic front desk team. If you are a motivated individual looking to launch a career in the hospitality industry, we want to hear from you! We pride ourselves on our welcoming atmosphere and offer comprehensive training, meaning no prior experience is necessary—just a great attitude and a willingness to learn.
As the face of our hotel, you will play a crucial role in ensuring every guest has a memorable stay. We provide a supportive environment where you can grow your professional skills while enjoying the sunny culture of South Beach. Join us and start your journey in hospitality today!
Responsibilities
- Provide a warm, professional welcome to guests upon arrival and ensure a smooth check-in/check-out process.
- Manage incoming phone calls, emails, and messages with efficiency and a friendly tone.
- Assist guests with local recommendations, restaurant reservations, and transportation arrangements.
- Maintain a pristine lobby area and front desk workspace at all times.
- Process payments, handle cash transactions, and balance the register accurately.
- Update guest profiles and utilize property management systems (PMS) effectively.
- Resolve guest inquiries and resolve minor issues promptly to ensure high satisfaction levels.
Qualifications
- No prior reception or hospitality experience required; on-the-job training provided.
- Must be fluent in English; bilingual skills (Spanish) are highly preferred.
- Excellent communication skills and a positive, outgoing demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to stand and walk for extended periods during shifts.
- Strong organizational skills and attention to detail.