Job Description
Join our award-winning team at Grand Oaks Hotel Louisville as a Hotel Receptionist! We're seeking friendly, energetic individuals with no prior experience to deliver exceptional guest experiences. As a key ambassador of our brand, you'll be the first point of contact for our valued guests, ensuring their stay starts with warmth and professionalism. We provide comprehensive on-the-job training, career growth opportunities, and a supportive work environment.
Grand Oaks Hotel Louisville is a boutique property in the heart of downtown, offering competitive benefits including health insurance, paid time off, and employee discounts. If you're passionate about hospitality and ready to start your career in the hotel industry, we want to meet you!
Responsibilities
- Welcome and check-in guests with efficiency and warmth
- Manage reservation system and process payments accurately
- Answer multi-line phone calls and direct inquiries
- Resolve guest concerns promptly and professionally
- Coordinate with housekeeping and maintenance departments
- Execute check-out procedures and balance daily reports
- Maintain a clean, organized reception area
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency (will train on property systems)
- Positive attitude and customer service mindset
- Ability to work flexible shifts including nights/weekends
- No prior experience necessary – we train!