Job Description
Join our award-winning team at the Grand Plaza Hotel NYC, where hospitality excellence meets vibrant city energy! We're seeking passionate individuals to kickstart their careers in the heart of Manhattan. No prior experience needed – we provide comprehensive training to transform you into a hospitality superstar. Enjoy competitive pay, benefits, and the opportunity to work in one of NYC's most iconic locations. Apply today and begin your journey in luxury hospitality!
Responsibilities
- Deliver exceptional guest experiences through warm, personalized check-in/check-out procedures
- Manage reservations, room assignments, and guest inquiries with precision
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and handle cash transactions accurately
- Maintain a pristine front desk environment and lobby aesthetics
- Utilize property management systems (Opera) for daily operations
- Resolve guest complaints promptly and escalate complex issues
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Exceptional communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Proficiency in basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn hospitality protocols
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization for the United States