Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Phoenix! We're seeking enthusiastic Hotel Receptionists to deliver exceptional guest experiences. No prior experience needed – we provide comprehensive training for motivated individuals passionate about customer service. Enjoy competitive pay, flexible scheduling, and career growth opportunities in one of Arizona's most vibrant cities.
What We Offer:
- Free on-the-job training and certifications
- Health, dental, and vision insurance
- Hotel room discounts worldwide
- 401(k) with company match
- Employee recognition programs
Responsibilities
- Check guests in/out efficiently using our property management system
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints professionally
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Operate switchboard and manage voicemail systems
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Basic computer proficiency (MS Office, POS systems)
- Strong problem-solving abilities
- Professional appearance and demeanor
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and willingness to learn