Job Description
Join our award-winning team at Grand Harbor Inn, Jacksonville's premier waterfront destination! We're seeking enthusiastic individuals to start their hospitality career as Hotel Receptionists. No prior experience required – we provide comprehensive training to help you thrive in this dynamic role. Enjoy competitive pay, flexible scheduling, and a supportive team environment while showcasing Jacksonville's charm to guests from around the world. Perfect for career changers, recent graduates, or anyone passionate about exceptional customer service!
Responsibilities
- Provide warm, professional check-in/check-out experiences for hotel guests
- Manage reservation systems, room assignments, and guest inquiries
- Handle payment processing and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Assist with local tourism recommendations and transportation arrangements
- Maintain a clean, organized front desk area and lobby
- Resolve guest concerns promptly and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (typing and reservation software training provided)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Willingness to work weekends, evenings, and holidays
- No hospitality experience needed – comprehensive training provided
- Must be authorized to work in the United States