Job Description
Join our award-winning team at the Indianapolis Grand Hotel! We're seeking enthusiastic Hotel Receptionists to deliver exceptional guest experiences. No prior hotel experience required – we provide comprehensive training! This is your gateway to a dynamic hospitality career in downtown Indianapolis.
As the first point of contact for our guests, you'll create memorable impressions while handling reservations, check-ins/outs, and inquiries. We value personality over experience and offer competitive pay, flexible scheduling, and growth opportunities within our luxury property.
Responsibilities
- Warmly greet and assist all guests with check-in/out procedures
- Manage reservations via phone and digital platforms
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Operate hotel management systems (training provided)
- Maintain a clean, organized reception area
- Uphold brand standards for luxury service
Qualifications
- High school diploma or equivalent
- Exceptional communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (training available)
- Positive attitude and problem-solving mindset
- Reliability and punctuality
- Willingness to work evenings/weekends