Job Description
Join our award-winning Boston waterfront team as a Hotel Receptionist! No prior experience needed – we provide comprehensive training for passionate individuals ready to start their hospitality career. At Harborview Hospitality Group, we value exceptional customer service and offer growth opportunities within our luxury hotel chain. Enjoy competitive pay, benefits, and a vibrant downtown location.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision insurance
- Employee discounts on hotel stays
- Career advancement opportunities
- Dynamic team environment
Responsibilities
- Provide warm, professional guest check-in/check-out experiences
- Manage reservations and room assignments via PMS system
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through all guest interactions
- Assist with concierge services and local recommendations
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, POS systems)
- Punctual and reliable with flexible availability
- Positive attitude and service-oriented mindset
- Ability to multitask in fast-paced environments
- No hospitality experience necessary – training provided!