Job Description
Are you passionate about hospitality but new to the industry? The Milwaukee Grand Hotel is seeking enthusiastic Hotel Receptionists to join our award-winning team! No prior experience is necessary – we provide comprehensive training to set you up for success. As the first point of contact for our guests, you'll create memorable experiences while enjoying competitive pay, flexible scheduling, and opportunities for growth within our luxury property.
Why Join Us?
- Comprehensive paid training program
- Health benefits after 60 days
- Employee discounts on hotel stays and dining
- Career advancement opportunities
- Supportive team environment
Responsibilities
- Warmly welcome and register hotel guests using our property management system
- Manage guest inquiries via phone, email, and in-person with exceptional serviceProcess check-ins/check-outs efficiently while maintaining accurate records
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Handle billing transactions and resolve payment discrepancies
- Assist with local recommendations and concierge services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Proficient with basic computer technology
- Ability to multitask in a fast-paced environment
- Positive attitude and customer service mindset
- Reliable and punctual work ethic
- No prior experience necessary – training provided!