Job Description
Start your hospitality career with Grand Hospitality Group! We're seeking passionate Hotel Receptionists to join our dynamic team—no experience necessary! As the first point of contact for our guests, you'll create memorable experiences while receiving comprehensive training to excel in this vital role. If you're a people person with a knack for problem-solving and a desire to grow in the hospitality industry, we want to meet you!
Our award-winning hotel in the heart of Manhattan offers competitive compensation, flexible scheduling, and clear career advancement paths. Join us to build foundational skills in guest relations, operations, and customer service while working alongside industry professionals.
Responsibilities
- Greet and assist guests with check-in/check-out procedures using our property management system
- Handle guest inquiries, requests, and concerns with exceptional service
- Manage reservations, phone communications, and administrative tasks
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Maintain accurate records of guest transactions and preferences
- Uphold hotel standards for cleanliness, safety, and brand presentation
- Process payments and manage cash handling procedures
Qualifications
- High school diploma or equivalent required
- No prior hospitality experience necessary—training provided
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and willingness to learn systems
- Professional appearance and positive attitude
- Customer service mindset with problem-solving abilities
- Flexibility to work evenings, weekends, and holidays