Job Description
Are you searching for a dynamic entry-level position in the hospitality industry? The Broadmoor Hospitality Group is currently seeking a friendly and reliable Hotel Receptionist to join our world-class team in Colorado Springs. We value passion and attitude over experience, offering comprehensive training for the right candidate. If you enjoy helping others and want to start a career in a prestigious environment, we want to meet you!
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Free employee accommodation rates at our partner properties.
- Opportunities for career advancement within the hotel group.
- A supportive and team-oriented work culture.
Don't let a lack of experience hold you back from a rewarding career. Apply today!
Responsibilities
- Guest Relations: Greet all guests warmly and professionally upon arrival, ensuring a welcoming and memorable first impression.
- Check-in/Check-out: Process hotel reservations efficiently using our Property Management System (PMS), handling payments and issuing room keys.
- Communication: Answer incoming phone calls and emails promptly, providing information about local attractions, amenities, and hotel services.
- Concierge Services: Assist guests with restaurant reservations, transportation arrangements, and local recommendations.
- Front Desk Operations: Maintain the cleanliness and organization of the reception area and lobby.
- Administrative Support: Handle mail, faxes, and general inquiries with a high level of confidentiality and professionalism.
Qualifications
- Experience: No prior hotel experience is required; we are looking for eager learners.
- Attitude: A positive, friendly, and service-oriented personality is essential.
- Communication: Strong verbal communication skills and a clear, professional telephone manner.
- Reliability: Must be punctual, dependable, and able to work a flexible schedule, including weekends and holidays.
- Computer Skills: Basic computer literacy is a plus, but we will train you on our systems.
- Physical Requirements: Ability to stand for extended periods and lift light luggage (up to 20 lbs).