Job Description
We are looking for a vibrant and welcoming Hotel Receptionist to join our team at The Nob Hill Inn & Spa, a premier boutique hotel in the heart of San Francisco. If you are passionate about hospitality but lack formal experience, this is the perfect opportunity to launch your career! We provide comprehensive on-the-job training and a supportive environment where your personality and work ethic matter most.
In this role, you will be the face of our brand, ensuring every guest feels valued and comfortable from the moment they arrive. We are looking for individuals who are eager to learn, possess a great attitude, and are ready to thrive in a dynamic, fast-paced environment.
Responsibilities
- Check guests in and out efficiently using our property management system, ensuring all data is entered accurately.
- Answer incoming calls, respond to email inquiries, and provide directions or information about local SF attractions.
- Process payments, including cash, credit cards, and checks, while maintaining strict financial controls.
- Manage the front desk area to ensure it remains clean, organized, and welcoming at all times.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
- Assist with administrative tasks such as filing, inventory management, and answering general guest questions.
- Handle guest complaints or requests with patience and a solution-oriented mindset.
Qualifications
- No prior receptionist experience required; we value enthusiasm and trainability.
- High school diploma or equivalent is required.
- Excellent verbal communication skills and a friendly, professional demeanor.
- Basic computer literacy and typing skills are preferred.
- Ability to work flexible shifts, including weekends, evenings, and holidays.
- Strong attention to detail and the ability to multi-task in a busy environment.