Job Description
Are you a people person looking to launch a career in the hospitality industry? The Capital Grand Hotel is seeking a dedicated Hotel Receptionist to join our prestigious team in the heart of Washington, D.C. We are looking for friendly, energetic individuals who are eager to learn and grow within a world-class environment.
We pride ourselves on our exceptional guest service and are looking for someone who can represent our brand with professionalism and warmth. Whether you are a student, a career changer, or looking for your first job, we provide comprehensive training to ensure your success. Experience is not required; attitude and work ethic are.
We pride ourselves on our exceptional guest service and are looking for someone who can represent our brand with professionalism and warmth. Whether you are a student, a career changer, or looking for your first job, we provide comprehensive training to ensure your success. Experience is not required; attitude and work ethic are.
Responsibilities
- Welcoming guests warmly upon arrival and assisting with the check-in and check-out process.
- Answering phone calls and responding to emails in a professional and timely manner.
- Managing room reservations and updating the property management system accurately.
- Handling guest inquiries, special requests, and resolving any issues with a problem-solving attitude.
- Processing payments and handling cash transactions with strict accuracy.
- Maintaining a clean, organized, and welcoming front desk and lobby area.
- Coordinating with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- High school diploma or GED is preferred.
- No prior hospitality experience required; we provide on-the-job training.
- Strong interpersonal and communication skills.
- Friendly, approachable, and professional demeanor.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work flexible shifts, including weekends and holidays.
- Ability to stand for extended periods and lift light objects as needed.