Job Description
Join our dynamic team at the Milwaukee Grand Hotel as a part-time Hotel Receptionist! This is the perfect opportunity for motivated teens to gain valuable customer service experience in a vibrant downtown setting. We offer flexible scheduling around school hours, on-the-job training, and a supportive environment where you can develop professional skills that will benefit your future career. Enjoy our employee discount on hotel stays and dining while becoming part of Milwaukee's premier hospitality destination.
Responsibilities
- Provide exceptional front desk service to guests including check-in/check-out processes
- Manage phone calls and reservations with professionalism and efficiency
- Assist guests with inquiries about local attractions and services
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams to resolve guest requests
- Maintain a clean and organized reception area at all times
- Adhere to all hotel safety and security protocols
Qualifications
- Must be at least 16 years old with valid work permit
- Excellent communication and interpersonal skills
- Basic computer proficiency with ability to learn reservation systems
- Strong attention to detail and organizational abilities
- Reliable and punctual with positive attitude
- Ability to stand for extended periods and multitask effectively
- Customer service experience preferred but not required