Job Description
Join our vibrant team at Austin City Hotels and kickstart your career in hospitality! We're seeking energetic teens to deliver exceptional guest experiences at our downtown location. This part-time role offers flexible scheduling, valuable industry training, and a fun, fast-paced environment. Perfect for students looking to develop customer service skills while earning competitive pay. No experience required – we'll provide comprehensive training!
Responsibilities
- Warmly greet and assist hotel guests with check-in/check-out processes
- Manage reservations and room assignments using our property management system
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Answer multi-line phone calls and manage communications
- Uphold brand standards through professional appearance and conduct
Qualifications
- Must be at least 16 years old (perfect for high school/college students)
- Outstanding interpersonal and communication skills
- Basic computer proficiency and comfort with technology
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational abilities
- Positive attitude and passion for customer service
- Availability to work evenings, weekends, and holidays
- Reliable transportation to downtown Austin location