Job Description
Join our vibrant Memphis team as a Hotel Receptionist where your smile makes every guest's stay unforgettable! We're seeking energetic teens to be the first point of contact at our iconic downtown location. Enjoy flexible scheduling, professional training, and a fun, supportive work environment while developing customer service skills that last a lifetime. Perfect for students seeking part-time work in the heart of Memphis's entertainment district!
Responsibilities
- Warmly greet and check-in/check-out guests with efficiency and professionalism
- Manage reservations, process payments, and maintain accurate guest records
- Answer multi-line phone calls and direct inquiries to appropriate departments
- Resolve guest concerns promptly and escalate complex issues to management
- Assist with luggage handling and provide local area recommendations
- Maintain a clean, organized reception area and lobby spaces
- Collaborate with housekeeping and maintenance teams for seamless operations
Qualifications
- Must be 16-19 years old (perfect for high school/college students)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency and comfort with reservation systems
- Reliable transportation and consistent availability
- Positive attitude and passion for hospitality
- Ability to stand for extended periods and lift up to 25 lbs
- No prior experience required – we provide comprehensive training!