Job Description
Join our dynamic team at Grand Plaza Hotel Fresno as a part-time Hotel Receptionist! Perfect for students seeking flexible hours and valuable hospitality experience. We offer competitive pay, on-the-job training, and a supportive environment where your customer service skills shine. Build your resume while working with a diverse team in Fresno's premier hotel location.
Responsibilities
- Provide exceptional guest check-in/check-out services using PMS systems
- Manage reservation inquiries and room assignments with precision
- Handle guest requests and complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Answer multi-line phone calls and route communications
- Uphold brand standards through attentive guest interactions
Qualifications
- Must be 16+ years old (perfect for high school/college students)
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with learning new systems
- Ability to stand for extended periods and handle multitasking
- Reliable transportation and flexible weekend/weekday availability
- Positive attitude and commitment to guest satisfaction
- No prior experience required - we provide comprehensive training