Job Description
Are you a friendly, energetic teen looking for your first professional experience? The Manhattan Grand Hotel invites you to join our dynamic team as a Hotel Receptionist! This part-time role is perfect for high school students seeking to develop customer service skills in a luxury environment. You'll gain hands-on experience in hospitality operations while earning competitive pay and building your resume. Our supportive team will mentor you through daily responsibilities, making this an ideal stepping stone for future careers.
Responsibilities
- Welcome and assist guests with check-in/check-out processes
- Manage phone calls and reservations professionally
- Operate hotel management software (training provided)
- Address guest inquiries and resolve concerns promptly
- Coordinate with housekeeping and maintenance teams
- Maintain lobby area presentation standards
- Process payments and manage cash handling procedures
Qualifications
- Must be 16+ years old (NY state requirement)
- High school student or recent graduate preferred
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy (training provided)
- Professional appearance and positive attitude
- Ability to work weekends and holidays
- Previous customer service experience a plus