Job Description
Join our award-winning team at Grand Plaza Hotel and kickstart your hospitality career! We're seeking enthusiastic teens (16+) to deliver exceptional guest experiences as our newest receptionists. This flexible part-time role offers paid training, mentorship from industry professionals, and a vibrant work environment in downtown Chicago. Perfect for students seeking real-world experience while developing customer service skills that last a lifetime. Enjoy competitive pay, complimentary meals, and exclusive hotel discounts!
Responsibilities
- Warmly greet and assist hotel guests with check-in/check-out procedures
- Manage phone calls and reservations with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate transaction records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards through exceptional service delivery
- Learn and utilize hotel management systems
Qualifications
- Must be 16+ years old with valid work permit
- Strong communication and interpersonal skills
- Basic computer proficiency (Microsoft Office)
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Previous customer service experience preferred
- Flexible availability including weekends/holidays
- Local Chicago residency required