Job Description
Join our vibrant team at the Downtown Detroit Grand Hotel as a part-time Hotel Receptionist! Perfect for teens seeking valuable work experience in a dynamic hospitality environment. We offer flexible scheduling around school hours, comprehensive training, and a supportive workplace culture. If you're passionate about customer service and excited to grow your career in Detroit's thriving hospitality scene, apply today!
Responsibilities
- Warmly greet and assist all hotel guests with check-in/check-out processes
- Manage reservations and handle phone inquiries with professionalism
- Process payments and maintain accurate guest records
- Resolve guest issues promptly and escalate when necessary
- Collaborate with housekeeping and maintenance teams
- Ensure lobby area remains clean and organized
- Contribute to a positive team environment
Qualifications
- Must be 16+ years old with legal work authorization
- Excellent communication and interpersonal skills
- Strong attention to detail and multitasking ability
- Basic computer proficiency (MS Office, reservation systems)
- Punctual and reliable with professional appearance
- Ability to work evenings, weekends, and holidays
- Positive attitude and willingness to learn
- Previous customer service experience preferred