Job Description
Join our award-winning team at the heart of Tulsa's vibrant hospitality scene! We're seeking a dynamic Hotel Receptionist to deliver exceptional guest experiences at our downtown luxury property. This immediate opening offers competitive compensation, comprehensive benefits, and career growth opportunities in a supportive environment.
As the first point of contact, you'll embody our brand's commitment to excellence while managing daily front desk operations. Enjoy a fast-paced, rewarding role where your interpersonal skills directly impact guest satisfaction.
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Provide local recommendations and concierge services
- Uphold brand standards and safety protocols
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar PMS software
- Exceptional communication and problem-solving abilities
- Ability to multitask in fast-paced environments
- Basic knowledge of hospitality industry standards
- High school diploma or equivalent required
- Flexible schedule availability (nights/weekends/holidays)
- Tulsa area residency preferred