Job Description
Join the Premier Hospitality Team in New York!
We are looking for dedicated individuals to join our award-winning hotel staff. At Grand Horizon Hospitality, we believe that great service starts with great people. Whether you are starting your career or looking for a dynamic new environment, we offer the training and support you need to thrive.
Our luxury hotel is seeking friendly, energetic staff members who are ready to deliver unforgettable guest experiences. You will be part of a team that values professionalism, teamwork, and a passion for excellence. We provide a comprehensive onboarding program to help you succeed from day one.
Responsibilities
- Guest Relations: Provide a warm, welcoming greeting to all guests and assist with check-in/check-out procedures.
- Operational Support: Maintain cleanliness and organization in the lobby, front desk, and common areas to ensure a high-end atmosphere.
- Communication: Answer inquiries regarding hotel amenities, local attractions, and services with accuracy and enthusiasm.
- Issue Resolution: Address guest concerns or requests promptly and professionally to ensure total guest satisfaction.
- Team Collaboration: Work closely with housekeeping and culinary teams to ensure seamless hotel operations.
- Event Support: Assist with setting up and maintaining event spaces for conferences and banquets.
Qualifications
- No Experience Required: We welcome applicants with zero prior experience; we provide full training.
- Excellent Communication: Strong verbal skills with a friendly, approachable, and patient demeanor.
- Reliability: Must be punctual, dependable, and able to work flexible shifts including weekends and holidays.
- Customer Focus: A genuine passion for helping others and a desire to exceed guest expectations.
- Physical Requirements: Ability to stand for extended periods and lift moderate loads.
- Education: High school diploma or equivalent required.