Job Description
Join our dynamic team at the Grand Harbor Hotel, Boston's premier waterfront destination. We're seeking passionate hospitality professionals to fill immediate front desk positions. As a key ambassador of our luxury brand, you'll deliver exceptional guest experiences while working in a stunning harbor-view setting. This is your chance to launch or advance your hospitality career with competitive pay and flexible scheduling.
Why Join Us? • Immediate start date • Paid training • Health benefits for full-timers • Employee discounts • Career advancement opportunities
Responsibilities
- Check in/out guests efficiently while maintaining exceptional service standards
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and manage cash drawer with 100% accuracy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Maintain detailed shift logs and incident reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera, Fidelio preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling abilities
- High school diploma or equivalent
- Valid Massachusetts driver's license (for errands)
- Fluency in English; bilingual (Spanish/Portuguese) a plus