Job Description
Join our award-winning luxury hotel in the heart of Columbus! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a Front Desk Agent, you'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, personalized service, and memorable stays. Enjoy competitive pay, comprehensive benefits, and immediate start date. If you thrive in fast-paced environments and value teamwork, apply today to become part of our dynamic team!
Responsibilities
- Manage guest check-ins/checkouts with efficiency and professionalism
- Handle reservations and modify bookings using Opera PMS
- Address guest inquiries and resolve issues promptly
- Process payments and manage cash drawer accurately
- Coordinate with housekeeping and maintenance teams
- Upsell room upgrades and hotel amenities
- Maintain detailed logs and incident reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid Ohio driver's license (if required for shuttle duties)
- High school diploma or equivalent
- Basic computer literacy and POS experience
- Positive attitude and problem-solving mindset