Job Description
Join our award-winning team at the Grand Ole Opry Hotel & Resort! We're seeking passionate hospitality professionals for immediate front desk positions in the heart of Nashville's vibrant Music City. As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while showcasing Nashville's legendary charm. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in one of Tennessee's premier hospitality destinations.
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera property management system
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experiences
- Maintain cleanliness and organization of the front desk area
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Valid Tennessee driver's license (if required for duties)
- Basic knowledge of Nashville attractions and events
- High school diploma or equivalent required
- Positive attitude and passion for hospitality excellence