Job Description
Join our award-winning luxury hotel in the heart of Philadelphia! We're seeking passionate hospitality professionals to fill immediate full-time roles. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in one of America's most vibrant cities. Apply today and start your new career tomorrow!
Responsibilities
- Deliver exceptional guest service through personalized interactions and problem-solving
- Manage check-in/check-out processes efficiently using hotel software systems
- Coordinate with housekeeping and maintenance teams to ensure room readiness
- Handle guest inquiries, reservations, and special requests with professionalism
- Uphold brand standards for cleanliness and safety protocols
- Collaborate with cross-departmental teams for seamless operations
- Process payments and maintain accurate financial records
Qualifications
- Minimum 1 year hotel or customer service experience
- Proficiency in reservation systems (e.g., Opera, PMS)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent required
- Basic knowledge of Philadelphia attractions and transportation
- Valid Pennsylvania Food Handler's Certificate (preferred)
- Ability to lift 25 lbs and stand for extended periods