Job Description
Join The Manhattan Grand Hotel's award-winning team as a Luxury Front Desk Agent. We're seeking charismatic professionals to deliver exceptional guest experiences in our iconic Midtown location. Enjoy comprehensive benefits, career advancement opportunities, and work in one of NYC's most prestigious hospitality environments.
Responsibilities
- Deliver personalized guest check-in/check-out experiences with efficiency and warmth
- Manage reservation systems and optimize room assignments for maximum occupancy
- Resolve guest inquiries and complaints with professionalism and discretion
- Coordinate with housekeeping, concierge, and valet departments
- Process payments and maintain accurate financial records
- Upsell premium services and amenities to enhance guest satisfaction
Qualifications
- Minimum 2 years luxury hotel front desk experience
- Proficiency in Opera/PMS reservation systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid NYC Food Handler's Certificate
- Fluency in English; Spanish/French highly valued
- Impeccable grooming and professional demeanor