Job Description
Join our award-winning luxury hotel in the heart of Manhattan as we seek an exceptional Front Desk Manager to lead our guest experience team. At The Manhattan Grand, we redefine hospitality excellence in New York City's vibrant landscape. This pivotal role combines leadership, operational expertise, and genuine passion for creating unforgettable guest moments. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in one of the world's most dynamic cities.
Responsibilities
- Supervise front desk operations and staff scheduling while maintaining exceptional guest service standards
- Handle complex guest inquiries and resolve escalated issues with discretion and professionalism
- Oversee check-in/check-out procedures and optimize room assignment processes
- Train and mentor front desk team members on hospitality best practices
- Collaborate with housekeeping, concierge, and F&B departments for seamless service delivery
- Implement revenue management strategies through upselling and room optimization
- Manage VIP guest experiences and personalized service requests
Qualifications
- 5+ years luxury hotel front desk experience with 2+ years in supervisory role
- Proven expertise in Opera or similar property management systems
- Exceptional problem-solving abilities and conflict resolution skills
- Fluency in English; additional languages (Spanish, French, Mandarin) preferred
- Valid New York State Food Protection Certificate
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and financial reconciliation experience
- Bachelor's degree in Hospitality or related field preferred