Job Description
Join our dynamic team at The Grand Austin Hotel as a Night Auditor! We're seeking a detail-oriented professional to ensure seamless overnight operations while delivering exceptional guest experiences. This key role combines front desk duties with critical financial reconciliation in our vibrant downtown location. Enjoy competitive pay, comprehensive benefits, and the unique opportunity to work during Austin's most exciting hours. Perfect for night owls who thrive in fast-paced environments!
Responsibilities
- Manage front desk operations during overnight hours, including check-ins/check-outs and guest inquiries
- Perform daily reconciliation of all hotel transactions and prepare accurate financial reports
- Respond to emergency situations and coordinate with on-call staff as needed
- Maintain security protocols and monitor surveillance systems throughout the property
- Handle guest complaints with professionalism and escalate complex issues appropriately
- Process payments and manage cash drawer with strict accuracy
- Prepare end-of-day reports and ensure all departments are informed of overnight activities
Qualifications
- Minimum 1 year of hotel front desk or night audit experience
- Strong proficiency in property management systems (e.g., Opera, IDS)
- Exceptional attention to detail and numerical accuracy
- Ability to remain calm and professional during high-pressure situations
- Valid Texas driver's license with clean driving record
- Flexible availability including weekends, holidays, and overnight shifts
- High school diploma or equivalent; hospitality degree preferred
- Basic knowledge of hotel accounting procedures