Job Description
Join our award-winning luxury hotel as a Night Auditor and become the guardian of our overnight operations. This critical role ensures seamless guest experiences during evening hours while maintaining financial accuracy and operational excellence. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown Chicago location.
Responsibilities
- Manage guest check-ins/check-outs with exceptional service during overnight hours
- Balance daily transactions and reconcile accounts with precision
- Respond to guest inquiries and resolve issues promptly
- Oversee security protocols and emergency procedures
- Prepare daily reports for management review
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records of incidents and guest communications
Qualifications
- Previous hotel front desk or night audit experience required
- Proficient in property management systems (Opera preferred)
- Strong mathematical and reconciliation skills
- Exceptional problem-solving and communication abilities
- Ability to work independently with minimal supervision
- Valid Illinois hospitality license
- Flexible availability including weekends and holidays
- Basic first aid/CPR certification preferred