Job Description
Join our vibrant team at Grand Miami Hotel as a Night Auditor and become the guardian of our guests' overnight experience. This pivotal role ensures seamless operations during twilight hours while delivering exceptional service to international travelers and locals alike. We offer competitive compensation, comprehensive benefits, and a dynamic work environment in Miami's iconic Art Deco district.
As the overnight heartbeat of our luxury property, you'll balance financial precision with personalized hospitality. This position includes performance-based incentives and opportunities for career advancement within our global hotel chain.
Responsibilities
- Manage guest check-ins/check-outs and handle billing inquiries during overnight hours
- Perform daily reconciliation of accounts, cash, and credit card transactions
- Monitor security systems and respond to emergency protocols promptly
- Coordinate with housekeeping and maintenance teams for operational efficiency
- Generate end-of-day financial reports and prepare next-day's folios
- Address guest concerns with discretion and problem-solving skills
- Maintain accurate records of incident reports and suspicious activities
Qualifications
- Minimum 1 year hotel front desk or night audit experience
- Proficiency in Opera PMS or similar property management systems
- Strong mathematical aptitude and attention to financial detail
- Excellent communication skills in English; Spanish fluency preferred
- Ability to work independently and make sound decisions under pressure
- Valid Florida driver's license and reliable transportation
- Flexible schedule availability including weekends/holidays
- Basic knowledge of hotel safety and emergency procedures