Job Description
Join our award-winning luxury hotel as a Night Auditor and become the guardian of our guests' comfort during the magical hours of San Francisco. We seek a detail-oriented professional to manage front desk operations overnight while ensuring seamless service for international travelers and business guests alike. This pivotal role combines financial reconciliation with exceptional hospitality in a city that never sleeps.
Responsibilities
- Perform end-of-day financial reconciliation and balance daily transactions
- Check guests in/out using Opera property management system
- Respond to guest inquiries and resolve service issues 24/7
- Monitor security systems and building access protocols
- Prepare management reports and shift handover documentation
- Coordinate with housekeeping and maintenance teams
- Handle emergency situations following established procedures
Qualifications
- Minimum 2 years hotel front desk or night audit experience
- Proficiency in Opera property management software
- Strong financial reconciliation and cash handling skills
- Exceptional problem-solving abilities under pressure
- Valid California driver's license (for valet coordination)
- Fluency in English; Spanish/Chinese preferred
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays