Job Description
Join our award-winning luxury hotel in the heart of San Francisco as a Night Auditor. This pivotal role combines financial precision with exceptional guest service during our most critical operational hours. You'll manage end-of-day reconciliation while providing 24/7 support to international travelers and VIP guests. Enjoy competitive pay, comprehensive benefits, and career advancement in one of America's most vibrant hospitality destinations.
Responsibilities
- Perform daily reconciliation of guest accounts and financial transactions
- Manage check-in/check-out procedures for late arrivals and early departures
- Respond to guest inquiries and resolve service issues with discretion
- Oversee security protocols and emergency response procedures
- Coordinate with housekeeping and engineering departments for overnight operations
- Generate daily financial reports and audit trail documentation
- Train and support junior staff during shift transitions
Qualifications
- 2+ years hotel front desk or night audit experience
- Proficiency in Opera/PMS and Microsoft Office Suite
- Exceptional problem-solving and conflict resolution skills
- Valid California Food Handler Card (or obtain within 30 days)
- Ability to work independently with minimal supervision
- Strong attention to detail in financial reconciliations
- Fluency in English; Spanish/Japanese preferred
- Ability to stand/walk for 8-hour shifts