Job Description
Are you looking for a dynamic career in the heart of the Big Easy? Join the Royal Sonesta New Orleans, a premier luxury hotel, as our Night Auditor. We are seeking a detail-oriented and reliable professional to manage our front desk operations during the night shift. This is an excellent opportunity to work in a vibrant, historic location while enjoying a stable, full-time schedule.
As a Night Auditor, you will be the face of our property after hours, ensuring our guests have a seamless experience from check-in to check-out. You will play a crucial role in revenue control, guest relations, and general hotel security. If you thrive in a fast-paced environment and want to be part of a world-class hospitality team, we want to meet you.
Responsibilities
- Manage front desk operations during the night shift, including check-ins, check-outs, and concierge services.
- Perform night audit duties, including balancing the house bank, posting charges, and verifying daily reports.
- Ensure the accuracy of all financial transactions and resolve guest inquiries and complaints efficiently.
- Maintain the appearance and cleanliness of the lobby and public areas to uphold our premium brand standards.
- Monitor hotel security systems and implement safety protocols to ensure a secure environment for guests and staff.
- Assist in preparing wake-up calls, restaurant reservations, and special requests.
- Communicate effectively with the day shift team to ensure a smooth handover of operations.
Qualifications
- High school diploma or GED required; hospitality or business degree preferred.
- Previous experience in hospitality, front desk, or night audit is highly desirable.
- Strong computer proficiency with hotel management software and Microsoft Office Suite.
- Excellent communication and interpersonal skills with a focus on customer service.
- Ability to work independently and manage time effectively during night hours.
- Flexibility to work weekends, holidays, and overnight shifts.