Job Description
The Grand Hotel Group is seeking a dedicated and detail-oriented Night Auditor to join our prestigious team in San Francisco. This is a unique opportunity to blend front-desk hospitality with essential financial auditing duties, all while enjoying the rhythm of our beautiful city.
In this role, you will be the primary point of contact for our guests during the overnight hours. We pride ourselves on delivering world-class service, and we are looking for someone who can maintain that standard of excellence even when the sun goes down. You will manage the front desk operations, handle security protocols, and ensure the accuracy of our nightly financial records.
Join us to be part of a team that values professionalism, integrity, and guest satisfaction above all else.
Responsibilities
- Front Desk Operations: Manage all check-ins, check-outs, and room assignments for overnight guests with a smile and efficiency.
- Night Audit: Perform comprehensive end-of-day financial audits, including balancing the PMS system and preparing daily reports.
- Guest Relations: Respond to guest inquiries, requests, and complaints promptly to ensure a seamless stay experience.
- Security Management: Monitor hotel security systems, conduct rounds, and ensure the safety of guests and property during quiet hours.
- Administrative Support: Assist with inventory management, supply ordering, and general office duties as required.
Qualifications
- Experience: Minimum of 1-2 years of experience in hospitality, front desk operations, or night auditing.
- Education: High school diploma or GED required; Associate’s degree in Hospitality or Business preferred.
- Technical Skills: Proficiency in Microsoft Office Suite and experience with Property Management Systems (PMS) is highly desirable.
- Communication: Excellent verbal and written communication skills in English.
- Availability: Must be willing to work rotating shifts, including nights, weekends, and holidays.