Job Description
Join our award-winning team at Grand Bay Hotel Oakland as a Night Front Desk Agent! We're seeking a hospitality professional to deliver exceptional guest experiences during overnight hours. You'll be the first point of contact for our discerning clientele, ensuring seamless check-ins, managing reservations, and resolving inquiries with grace and efficiency. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in Oakland's vibrant hospitality scene.
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth
- Handle reservation modifications and guest requests
- Process payments and maintain accurate financial records
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams
- Resolve guest concerns professionally and promptly
- Maintain comprehensive knowledge of hotel amenities and local attractions
Qualifications
- Minimum 1 year front desk or customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Ability to work independently during overnight shifts
- Valid California driver's license (for airport runs)
- Flexible schedule including weekends/holidays
- Bilingual English/Spanish preferred
- Professional appearance and positive demeanor