Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Omaha Grand Hotel. Be the welcoming face of our luxury downtown property during the overnight hours, ensuring exceptional guest experiences while maintaining operational excellence. This critical role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of Omaha's vibrant entertainment district.
We're seeking a detail-oriented professional who thrives in dynamic environments. Your expertise will directly impact guest satisfaction and operational efficiency during peak overnight periods. If you're passionate about hospitality excellence and ready to excel in a unique shift, we encourage you to apply today.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth during overnight hours
- Handle guest inquiries and resolve issues promptly using problem-solving skills
- Monitor security systems and respond to emergency situations per protocol
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute end-of-night reconciliation procedures
- Maintain a secure and welcoming lobby environment
Qualifications
- Minimum 1 year front desk or hospitality experience
- Exceptional communication and interpersonal skills
- Strong attention to detail and multitasking ability
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Ability to work independently during overnight shifts
- Valid NE driver's license and reliable transportation
- Basic first aid/CPR certification preferred
- Flexible availability including weekends and holidays