Job Description
Join our award-winning team as a Night Front Desk Agent at the Phoenix Grand Hotel! We're seeking a charismatic professional to deliver exceptional guest experiences during our evening hours. This role is perfect for night owls who thrive in fast-paced environments and excel at creating memorable moments for travelers. Enjoy competitive compensation, comprehensive benefits, and a dynamic downtown Phoenix location.
Responsibilities
- Check in/out guests efficiently while maintaining personalized service standards
- Handle guest inquiries and resolve concerns with professionalism
- Manage reservations and room status updates via PMS systems
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Execute emergency procedures during overnight hours
- Perform nightly audits and report generation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Arizona driver's license and reliable transportation
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of Phoenix attractions and services